General Terms

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These General Conditions of Contract are designed to establish the terms and conditions governing the provision of services by Sousa Costa Dias LDA, Located at Canada dos Prestes de Cima, 21, 9500-450 Ponta Delgada, enrolled in the Commercial Registry of Ponta Delgada, with the number 514403560.

  1. These General Conditions govern the terms on which products are offered to customers. These conditions prevail over any particular conditions of a particular service and also, on both conditions, other expressly stipulated in writing between Sousa Costa Dias LDA And the client. When acquiring a service the client accepts all the terms and conditions established.
  2. The conditions of payment may vary according to the service provided (A combination between the Sousa Costa Dias LDA And the client). In the absence of particular conditions apply the general conditions under Of which the customer must pay 50% of the price of the service at the time of reservation and the remainder at the beginning of the service.
    1. If the reservation is made less than 30 days before the check-in date, the client must pay 50% of the price of the service at the time of booking and the remainder at the beginning of the service.
    2. A reservation can be canceled by Sousa Costa Dias LDA In case there are payments not made by the client under the conditions described above.
    3. In the bookings made by the platforms (Ex.Booking, Expedia, etc.), they are managed by the respective sites.
  3. The cancellation of a confirmed reservation up to 30 days before the start of the service entails the retention of 10% of the reservation amount to cover administration expenses. The remainder will be refunded to the customer.
    1. If the cancellation is communicated less than 30 days before the start of the service, there is no refund. In addition, once the stay has begun, the customer is not entitled to any refund for unused services.
  4. The value added tax is included in the price of the service.
  5. Whenever there are justifying reasons, the accommodation unit may be replaced by another one of equal or greater category, by means of a written agreement with the client and without adding to the price paid by the client.
  6. If unforeseen circumstances oblige Sousa Costa Dias LDA to cancel a reservation without the Client having entered into breach of its duties, Customer shall be entitled to a full refund of the amounts paid.
  7. The client should always inform Sousa Costa Dias LDA And the client about the number of children up to 2 and 12 years old that you wish to include in your reservation. Acceptance of the reservation may be subject to the number of cots and / or extra beds available, as well as the space available in the accommodation unit.
    1. It is the customer's responsibility to provide information on the number of people (adults and children) who will occupy the accommodation unit. In case of more people than booked, the entry can be refused without reimbursement.
  8. The check-in time is at 1:00 p.m. Check out time is at 11:00. Exceptions may be allowed provided they have no effect on other reservations and / or cleaning work of the accommodation unit.
  9. Meals - Sousa Costa Dias LDA does not offer meals.
    1. Breakfast - The Sousa Costa Dias LDA Does not provide Breakfast, that is, it is not included in the price of the accommodation.
  10. The client is obligated to indemnify Sousa Costa Dias LDA and the client for any damages caused to the accommodation unit and / or its support facilities, as well as any damages arising from violation of the Duties provided for in these general conditions, including, in particular, attorneys' fees and court costs.
  11. The customer may pay the services by bank transfer (upon presentation and confirmation of receipt by Sousa Costa Dias LDA) Or in cash.
  12. Sousa Costa Dias LDA Reserves the right to change these General Conditions at any time.
  13. In order to resolve all disputes arising out of this agreement, in particular those relating to its interpretation, execution, non-compliance, invalidity, resolution or reduction, where it has not been possible to reach an amicable solution, the jurisdiction of the Ponta Delgada, with express renunciation of any other.
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